Shipping policy

Shipping Policy

Last updated: 12 September 2026

This Shipping Policy forms part of our Terms of Service. Buyazy, a business registered in Australia (ABN 45 617 702 695).

1. Where we ship

We ship across the United States and to selected other countries. Available delivery options and any shipping charge for your address are shown at checkout before you pay.

2. Shipping cost

Shipping is free on every United States order, with no minimum spend and no handling, packaging, or fuel surcharge. For addresses outside the United States, the shipping charge for your country is shown at checkout.

Any import duties or taxes that apply to your delivery address are shown at checkout.

We do not currently offer paid expedited or overnight shipping.

3. Dispatch

We dispatch orders within 1-3 business days of receiving a properly completed order, meaning an order for which payment has been authorized and a complete, deliverable shipping address has been supplied.

Business days are Monday through Friday, excluding public holidays observed by our warehouse and by the carriers. Orders placed on a weekend or a holiday are treated as received on the next business day. An order that fails our payment or fraud screening, or that has an incomplete address, is not a properly completed order, and the dispatch clock does not start until the issue is resolved.

4. Delivery estimates

Transit time after dispatch:

Every product page shows which applies to that product, and the estimated arrival window, before you order. If your order contains both, items may arrive separately at no extra cost to you.

These are estimates, not guarantees. Weather, carrier congestion, customs processing, peak shopping periods, and events outside our control can extend transit time. We cannot guarantee delivery on a particular calendar date.

5. Tracking

We email you a tracking number when your order is dispatched. Please allow up to 48 hours for tracking to begin showing movement — it is normal for a parcel to show only a "label created" scan for a day or two, and longer on international parcels in transit between countries. This does not mean the parcel is lost.

Our warehouse selects the carrier for each parcel based on destination, size, and weight. We cannot accept requests for a specific carrier or delivery time.

6. Address accuracy

You are responsible for entering a complete and correct shipping address. Please check it before you pay, and email support@buyazy.com immediately if you spot a mistake — we can usually only correct an address before the parcel leaves the warehouse.

If a parcel is returned to us because the address was incorrect or undeliverable as supplied by you, we will contact you. You may take a refund of the item price, or ask us to reship and pay the cost of the second shipment.

7. Delays, lost parcels, and theft

Once a parcel is with the carrier, its movement is in the carrier's hands. We will always help you chase it.

Delayed. If tracking has not updated for five business days on a United States order, or eight business days on an international order, contact us and we will open an inquiry with the carrier.

Lost. If a parcel has not arrived within twenty-five business days of dispatch and tracking does not show it delivered, tell us. Once the carrier confirms it lost, we will send a replacement or issue a full refund, at your choice.

Marked delivered but missing. Please check with everyone at the address, look in porches and mailrooms, and ask neighbours, then contact us within seven days of the delivery scan. We will investigate with the carrier and tell you the outcome.

Damaged in transit. See our Refund Policy. Please keep the packaging and photograph the damage.

8. Questions

Email support@buyazy.com with your order number.