Contact
Questions about an order, a product, or a delivery? Email is the fastest way to reach us, and a real person reads every message.
Email us
We answer email seven days a week and reply within 1 business day. Most questions are resolved in that first reply.
What to include so we can help on the first reply
- Your order number, which appears at the top of your order confirmation email
- The email address you used at checkout, if it is different from the one you are writing from
- The ZIP code on the shipping address
- The product name, if your question is about one specific item
- Photos, if an item arrived damaged, faulty, or is not what you ordered. Two or three clear pictures of the item and the packaging are usually enough
Without an order number and ZIP code we often have to write back and ask, which costs you a day.
Where to go first
| What you need | Where to go |
|---|---|
| Where is my order? Tracking has not moved | Track your order |
| Item arrived damaged, faulty, incorrect, or not as described | Returns, then email us with photos |
| Shipping times, dispatch, delivery estimates | Shipping and delivery |
| Product questions: size, materials, what is in the box | Email support@buyazy.com |
| Change or cancel an order you just placed | Email us right away and put CANCEL or ADDRESS CHANGE in the subject line |
| General questions | FAQ |
Orders are dispatched within 1 business day, so changes and cancellations need to reach us quickly. Once a parcel leaves the warehouse we cannot recall or redirect it.
Phone
+61 451 261 126
Business details
- Buyazy
- Email: support@buyazy.com
- Phone: +61 451 261 126
You can also read our privacy policy, terms of service, and refund policy.
Send us a message
Fill this in and it lands in the same inbox as support@buyazy.com. Adding your order number gets you a straight answer in one reply instead of two.