Frequently Asked Questions

Everything below is how Buyazy actually works today. If your question is not answered here, email support@buyazy.com and we will reply within 1 business day.

Orders and payment

How do I place an order?
Browse any department or the full catalog, open the product you want, choose the color or size if there is a choice, and add it to your cart. When you are ready, open your cart and select checkout. You enter your shipping address and payment details on one page, and you will see the full total before you confirm. Shipping is free on US orders, so the price in your cart plus any sales tax is the price you pay.

Do I need an account to buy something?
No. Guest checkout is available on every order and works exactly the same way as checking out with an account. An account only saves your address and order history so you do not have to retype them next time. You can create one after your order is placed using the link in your confirmation email.

I did not get an order confirmation email.
Confirmation emails usually arrive within a few minutes of checkout. Check your spam or promotions folder first, and search your inbox for "Buyazy" — the sending address may not be one your mail app recognizes yet. A single typo in the email address at checkout will also send it nowhere. Email support@buyazy.com with the name and ZIP code you used and we will find the order and resend it.

Can I change my shipping address after ordering?
Sometimes, but you have to be quick. Orders are dispatched within 1 to 3 business days, and once a parcel has a label on it the address is fixed. Email support@buyazy.com immediately with your order number and the correct address, and we will change it if the order has not been picked yet. If it has already gone out we will tell you honestly and help you work with the carrier.

Can I cancel my order?
Yes — any order can be cancelled for a full refund any time before it is dispatched. Email support@buyazy.com with your order number and the word "cancel" and we will stop it if it is still in the warehouse. Once the parcel has been handed to the carrier we cannot recall it, and because we do not accept change-of-mind returns, a late cancellation cannot be converted into a return. Full detail is on our Returns & Refunds page.

Can I add an item to an order I already placed?
No — an order locks for picking as soon as it is paid. Place a second order instead. Shipping is free on US orders with no minimum, so a second order costs you nothing extra, and if both are still in the warehouse we will usually combine them into one parcel.

What payment methods do you accept?
Major credit and debit cards — Visa, Mastercard, American Express and Discover — along with the digital wallets your browser or phone offers at checkout, such as Apple Pay, Google Pay and Shop Pay. US prices and charges are in US dollars. Your card is charged when the order is placed, not when it ships.

Is checkout secure?
Yes. Checkout runs on Shopify's PCI-compliant payment infrastructure over an encrypted connection, and card numbers are handled by the payment processor rather than by us. Buyazy never sees or stores your full card number. You can read exactly what we do collect in our Privacy Policy.

Why was my card declined?
We only see that a bank declined the charge, never the reason. The usual causes are a billing address or ZIP code that does not match what the bank has on file, an expired card, insufficient funds, or a fraud filter reacting to a store the bank has not seen before. Check the billing details and try again, or try a different card or a digital wallet. If it keeps failing, your bank can tell you why in a way we cannot.

Was I charged twice?
A failed attempt can leave a temporary authorization hold that looks like a charge but is not one. Holds drop off by themselves, usually within 3 to 5 business days depending on your bank. If you see two completed charges and two order confirmations, email support@buyazy.com with both order numbers and we will cancel and refund the duplicate.

Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address, because rules differ from state to state and in some cases by city or county. You will always see the exact tax amount on the checkout page before you confirm, and again on your receipt. Where no tax applies to your order, the line shows zero.

Do you offer discount codes?
When we run a promotion, the code goes out by email and appears on the site. There is one discount code box at checkout and codes cannot be stacked. We cannot apply a code retroactively to an order already placed, so enter it before you confirm.

Shipping and delivery

Is shipping really free?
Free standard shipping on every US order, with no minimum spend and no threshold to reach. No separate handling fee and no surcharge for bulky items. The price on the product page plus sales tax is your total. For addresses outside the US, the shipping charge for your country is shown at checkout.

How fast will my order arrive?
Orders are dispatched within 1 to 3 business days. After that, delivery depends on which of two kinds of item you have ordered:

Every product page tells you which applies and shows the estimated arrival window before you order. Alaska, Hawaii and US territories take longer. These are estimates based on carrier performance, not guarantees — full detail is on our Shipping & Delivery page.

Why are there two delivery speeds?
Most of what we sell is held in a warehouse in the United States, which is what makes 2 to 5 days possible. We also add genuinely new products that have only just come to market, and some of those come to you directly from the maker, which takes longer. We would rather offer you something new and be straight about the wait than only stock what everyone else already has. You always see which one you are buying before you pay.

Will I pay customs or import charges?
No. Any duties or taxes that apply to your delivery are calculated and charged at checkout. You will never be asked to pay anything to the carrier on delivery.

Do you ship outside the United States?
Our focus is the United States, and free shipping applies to US orders only. We can ship to a number of other countries — if yours is available you will see a shipping option and a rate at checkout, and delivery takes longer than our US estimates. If your country is not available, checkout will not offer a rate.

Do you ship to PO Boxes?
Yes. PO Box addresses are delivered by USPS, so if your order includes an item that has to travel by UPS or FedEx because of its size, we will contact you to ask for a street address. Providing one up front is the fastest route if you are ordering something large.

Do you ship to APO, FPO and DPO addresses?
Usually yes, through USPS, but not for every item — please email us before ordering so we can confirm for the specific product. Format the address as the military postal service requires, with the unit and box number, "APO", "FPO" or "DPO" as the city, and AA, AE or AP as the state. Transit times to these addresses are set by the military mail system and are longer than our standard estimate, and tracking often stops updating once the parcel enters that network.

Do you ship to Alaska and Hawaii?
Yes, at the same free shipping rate as everywhere else in the US. Delivery typically takes about 5 to 9 business days after dispatch rather than 2 to 5, since parcels travel by air and connect through fewer routes.

Which carrier will deliver my order?
USPS, UPS or FedEx, depending on the size and weight of the parcel and the destination ZIP code. We pick whichever gets your order to you reliably rather than defaulting to one carrier. Your tracking email tells you which carrier has it.

Will I get tracking?
Yes. A tracking number is emailed to you as soon as your parcel is scanned out of the warehouse. Tracking can take up to 48 hours to start showing movement — the number is created when the label is printed, so it may say "label created" or show nothing at all until the carrier's first scan. On parcels arriving from overseas that quiet period can last several days. That gap is normal and does not mean the parcel is lost. You can also check status on our Track Your Order page.

Why did my order arrive in more than one box?
Items may be picked from different areas of the warehouse, be too bulky to combine safely, or be on different delivery speeds, so they can ship as separate parcels. Each parcel gets its own tracking number and they can arrive on different days. You are never charged extra for a split shipment. If one part has not arrived within a few days of the other, email us.

My tracking has not updated in days.
Tracking that sits still for two or three days is usually a missed scan between facilities rather than a lost parcel, and it normally catches up on its own. If there has been no movement for 7 days on a US order, or 10 days on an order arriving from overseas, email support@buyazy.com with your order number. We will open a trace with the carrier, and if the parcel cannot be located we will replace or refund it — you are not left carrying the loss.

Tracking says delivered but I do not have it.
First check around the property, with neighbors and with anyone else at the address, and look for a carrier notice — parcels are often left in a side entrance, a mailroom, or with a building manager. Carriers also occasionally scan a parcel as delivered a day before it physically arrives. If it has not turned up after 48 hours, email us within 7 days of the delivery scan and we will investigate and make it right.

I entered the wrong address.
Email support@buyazy.com right away. If the order has not been dispatched we will correct it at no cost. If it has already shipped, the parcel will either be delivered to the address you entered or returned to us as undeliverable, and in that case we can reship once you cover the cost of the second shipment, or refund you for the goods minus that shipping cost. Please double-check the apartment or unit number before you confirm — it is the single most common cause of a missed delivery.

Do you offer express or expedited shipping?
No. We offer one free standard service to every US address with no paid upgrade at checkout. Keeping a single service is part of how we keep shipping free with no minimum.

Returns and refunds

Do you accept returns?
We accept returns for items that arrive faulty, damaged in transit, incorrect, or materially not as described, within 30 days of delivery, and we pay the return shipping on all of those.

We do not accept change-of-mind returns — an item you no longer want, ordered by mistake, or simply do not like cannot be sent back. We are a small store shipping low-cost home goods with free delivery, and absorbing round-trip freight on change-of-mind returns is not something we can do while keeping prices where they are. Please read the description and dimensions carefully before ordering, and email us if anything is unclear — we would much rather answer a question first.

My item arrived broken.
Email support@buyazy.com within 7 days of delivery with your order number, photos of the damage, and a photo of the shipping box and packaging. Keep the packaging until the claim is settled. We reply within 1 business day. You choose a replacement or a full refund, and you pay nothing — not for the return, not for the replacement.

I received the wrong item.
That is on us and we will fix it quickly. Email us with your order number and a photo of what arrived, including any label on the item or the box. We will send the correct item and provide a prepaid label for the wrong one, or refund you in full if you prefer.

Who pays return shipping?
We do, on every return we accept — faulty, damaged, wrong item, wrong quantity, missing parts, or materially not as described. We email you a prepaid label. You are never asked to pay to send back something that arrived defective.

How long do refunds take?
Once a return is approved we issue the refund to your original payment method within 5 business days. Your bank or card issuer then takes a further 3 to 5 business days to post it to your statement, which is outside our control. Refunds always go back to the card or wallet used at checkout; we cannot redirect a refund to a different account.

Can I exchange an item for a different color or size?
Not as a swap for preference, since that is a change of mind. If the item is faulty, damaged or not what you ordered, we will send a replacement of the same item at no cost, or refund you if you would rather. If the replacement is out of stock we will tell you and refund you in full.

What if part of my order is missing?
Check your tracking first, as multi-item orders sometimes ship in separate parcels that arrive on different days. If everything has been delivered and something is still missing — or a part is missing from inside the box — email us within 30 days of delivery with your order number and a photo of what you received, and we will ship the missing piece or refund it.

Products

How do you choose what to sell?
We stock practical home and everyday items across eight departments: Kitchen & Dining, Living & Decor, Bedroom & Bath, Home & Storage, Outdoor & Garden, Wellness, Car & Garage and Pet. We look for things that do one job well at a fair price, and we keep the range tight on purpose rather than listing everything available to us. If something turns out to disappoint customers, we stop selling it.

Are your products new?
Yes. Everything we sell is new and unused and ships in its original packaging. We do not sell refurbished, open-box or used goods.

Are the colors on screen accurate?
We use the clearest photography we have, but every screen renders color a little differently and the lighting in your room will change how an item looks again. Treat photos as a close guide rather than an exact match, and read the written color name and description as well. A slight difference in shade is not something we can accept as a return, though an item that is genuinely a different color from the one described is.

What units are the measurements in?
Product pages show dimensions in inches and, where the manufacturer supplies them, in centimeters as well. Please measure your space before ordering anything with a footprint, especially storage and outdoor items. Dimensions are the single best way to avoid an item that does not fit, and a size that does not suit your space is a change of mind rather than a fault — so if a measurement is unclear, email us before you order and we will check it for you.

Do products come with a warranty?
Any manufacturer warranty that comes with a product is stated on the product page, and the paperwork travels in the box. Separately from that, our own 30-day cover applies to every order: if an item arrives faulty, damaged, incorrect or materially not as described, we replace or refund it and pay the shipping. See Returns & Refunds for how that works.

Are assembly instructions included?
Items that need assembly ship with the manufacturer's instructions in the box. If your instructions are missing, unreadable, or in the wrong language, email support@buyazy.com with your order number and we will get you a copy. Please follow them — damage caused by incorrect assembly or misuse is not covered.

Will you restock something that is sold out?
Often, yes, though it depends on the supplier and the season. Product pages show when an item is unavailable, and the fastest way to know is to email and ask — we will tell you straight whether it is coming back and roughly when, rather than leaving you waiting on a product that has been discontinued.

Do you sell wholesale or take bulk orders?
We are set up for retail, but we are happy to hear from you about a larger order. Email support@buyazy.com with the items and quantities you need and we will tell you honestly whether we can supply them and at what price.

Contact and support

How do I contact you?
Email support@buyazy.com, or use the form on our Contact page. Include your order number if you have one — it lets us answer in a single reply instead of two.

How quickly will you reply?
Within 1 business day, 7 days a week. Most emails are answered well inside that. If you have not heard back in that time, check your spam folder before resending, since automated filters sometimes catch our replies.

Can I call you?
Email is our support channel and the fastest way to get an answer. Our registered phone number is +61 451 261 126, but Buyazy is based in Sydney, Australia — so for a US caller that is an international number in a time zone most of a day ahead. Email reaches us properly, and we answer within 1 business day.

Who am I buying from?
Buyazy is a registered Australian business (ABN 45 617 702 695) selling to customers in the United States. Full details are on our Contact Information page.

Where can I read your policies?
Refund Policy · Shipping Policy · Terms of Service · Privacy Policy. The plain-language versions live on Shipping & Delivery and Returns & Refunds.